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Call Center

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Call Center Skills Tests

Leading call centers trust Staff Testing employment tests to help them hire customer service and call center representatives. Our call center customers use our tests to help reduce turnover, reduce time-to-hire, and increase productivity. Most call center customers use a combination of skills and personality tests. Staff Testing call center pre-employment tests can help your call center ensure that new hires will have the skills to aptitude and apply the training you provide, be able to communicate clearly with customers or prospects, and pay attention to details.

Outstanding customer service is the best way to ensure customer retention. Make sure that the voice they hear when they contact your call center accurately represents your company by carefully assessing candidate capabilities before you hire.

Qualifying candidates for your call center staff has never been easier, thanks to Staff Testing's online assessment solutions. Whether you're recruiting for inbound calls, outbound calls, or both, Staff Testing’s extensive question bank allows you to craft a custom Call Center test, specific to your needs. The flexibility of our customizable skills assessment solutions make them remarkably cost-effective.

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Available Tests

Call Center

Call Center Tests

Related Topics
  • Call Center 911 Operators
  • Call Center Advanced Spelling
  • Call Center Basic Spelling
  • Call Center Consumer Collections
  • Call Center Customer Service Scenarios
  • Call Center Customer Service Scenarios
  • Call Center Customer Service Survey
  • Call Center Data Entry
  • Call Center Environment
  • Call Center Inbound Sales Skills
  • Call Center Listening Skills
  • Call Center Math
  • Call Center Outbound Sales Skills
  • Call Center Reference Manual
  • Call Center Retention
  • Call Center Spanish-English Bilingual
  • Call Center Technical Support
  • Call Center Telephone Etiquette
  • Call Center U.S. Cities Spelling
  • Call Center U.S. Geographical Locations
  • Call Center U.S. State Abbreviations
  • Call Center World Geography
  • Spanish Call Center Customer Service Scenarios
  • Spanish Call Center Customer Service Survey
  • Spanish Call Center Environment
  • Spanish Call Center Listening Skills
  • Spanish Call Center Telephone Etiquette
  • Attitude on Phone

Multitasking Simulation

Related Topics
  • Multitasking

Customer Service

Related Topics
  • Customer Service Orientation
  • Etiquette and Body Language
  • Security Management
  • Adaptability
  • Listening Skills
  • Problem Solving
  • Communication Skills
  • Teamwork and Collaboration
  • Basic Technology Skills (Windows, Internet, E-mail etc.)

Inbound Call Center Simulation

Related Topics
  • Complaints and Requests
  • Sales

Outbound Call Center Simulation

Related Topics
  • Survey
  • Fundraising
  • Telemarketing
  • Sales
  • Web Server Controls
  • Master Pages
  • General

Call Center General

Related Topics
  • Outbound Call Center
  • Equipment and Technology
  • Communication
  • Listening
  • Inbound Call Center
  • Call Center Glossary
  • Customers
  • Professionalism
  • Handling the Call

Chat Simulation

Related Topics
  • Chat Simulation
Other Tests

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