Call Center

Call Center Skills Tests

Leading call centers trust Staff Testing employment tests to help them hire customer service and call center representatives. Our call center customers use our tests to help reduce turnover, reduce time-to-hire, and increase productivity. Most call center customers use a combination of skills and personality tests. Staff Testing call center pre-employment tests can help your call center ensure that new hires will have the skills to aptitude and apply the training you provide, be able to communicate clearly with customers or prospects, and pay attention to details.

Outstanding customer service is the best way to ensure customer retention. Make sure that the voice they hear when they contact your call center accurately represents your company by carefully assessing candidate capabilities before you hire.

Qualifying candidates for your call center staff has never been easier, thanks to Staff Testing's online assessment solutions. Whether you're recruiting for inbound calls, outbound calls, or both, Staff Testing’s extensive question bank allows you to craft a custom Call Center test, specific to your needs. The flexibility of our customizable skills assessment solutions make them remarkably cost-effective.

Michael T
Director, IT

"StaffTesting.com is the best online skill assessment product on the market"